Refund Policy
RETURNS
Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at office@lampenglueck.com and send the item to: Urstein Süd 15, 5412 Puch, Austria.
You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are sending an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.
Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at office@lampenglueck.com and send the item to: Urstein Süd 15, 5412 Puch, Austria.
You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are sending an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.