Refund Policy

RETURNS

Our return policy is valid for 14 days. If it has been more than 14 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in the original packaging.

When we have received and inspected your return, we will send you an email to inform you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will automatically be credited.

Exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, send us an email to office@lampenglueck.com and send the item to:  Urstein Süd 15, 5412 Puch, Austria.

You must pay the shipping costs to return your item yourself. Shipping costs cannot be refunded.

The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.

If you are shipping an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you returned.